Returns and Refunds

Our 14-day return policy, refund process and exchange procedure.

Returns Policy

We offer a 14-day return policy from the date you receive your item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items

The following items cannot be returned:

Items that have been used or installed

Items with broken seals or removed security tags

Items that have been modified or altered in any way

Software products once activated or registered

How to Return an Item

To initiate a return, please contact us at info@adblueemulator.com with your order number and reason for return. We will provide you with return instructions and a return authorisation number.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5-10 working days.

Exchanges

If you need to exchange an item for a different product, please contact us. We will arrange for the return of the original item and dispatch the replacement once we receive it.

Return Shipping

Return shipping costs are the responsibility of the buyer unless the item is faulty or incorrect. We recommend using a tracked delivery service for returns as we cannot be responsible for items lost in transit.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately at info@adblueemulator.com with photos of the damage. We will arrange a replacement or full refund including return shipping costs.